Privacy Policy
 

1. Introduction

Paynex (“we”, “us”, “our” or the “Company”) takes privacy and the protection of personal information very ‎seriously and is committed to conducting our business in full compliance with applicable laws relating to privacy and the protection of personal information (collectively “Privacy Laws”). This Privacy Policy (the “Policy”) ‎describes our practices in connection with the collection, use, communication, retention, destruction, and any other form of processing of the personal information that we, our affiliates (including Nuvei) or our service providers may collect ‎when we conduct our business activities.

For the purposes of this Policy, the expression “Personal Information” refers to the definition of personal information as contemplated in applicable Privacy Laws, but generally means any information which relates to a natural person and allows that person to be identified, whether directly or indirectly. This includes, for example, names, phone numbers, and e-mail addresses.

We may update this Policy from time to time to ensure continued compliance with ‎applicable Privacy Laws and when reasonably necessary. We ‎recommend that you review it frequently. We will communicate changes to this Policy on ‎our website or through similar means for a reasonable time before and after any changes take ‎effect. Where required by applicable Privacy Laws, we may ask you to confirm your consent to the ‎processing of your Personal Information per the terms set out in our updated Policy. Otherwise, your continued access to or use of our website or our services will be deemed to constitute your acceptance of these changes.‎

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2. How we collect Personal Information

2.1 We may collect Personal Information directly from you when you voluntarily choose to communicate personal information to us via our website or in any subsequent dealings with you.

2.2 We may also receive your Personal Information from third parties in certain situations, including:

(a) Third-party customers to whom we provide order fulfilment services;
(b) Third-party service providers who provide us with payment processing, credit check, and registration services; and
(c) When you leave a review on a third-party website regarding your experience with the Company.

2.3 To the extent permitted by applicable Privacy Laws and, where applicable, with your express consent, we may also collect some Personal Information when you visit our website or use our mobile application using cookies or similar technologies. Please refer to our Privacy Policy, available at paynex.ca, for more information on how we use such technologies.

2.4 We will obtain your consent to collect, use, communicate, or otherwise process your Personal Information whenever required by applicable Privacy Laws, except where we are authorized or required by law to do so without consent.
 

3. Types of Personal Information we collect

We may collect identifiers, technical information, and financial information as required and permitted by applicable Privacy Laws, including:

(a) Identifiers (name, DOB, SIN, driver’s license, etc.);
(b) Technical information (IP address, cookies, device IDs, usage data, etc.);
(c) Financial information (bank account details, credit history, purchase history, etc.).

4. Purposes for which we collect Personal Information
We may collect, use, communicate, and process Personal Information for purposes including but not limited to:

• Operating and maintaining our website, and providing requested services/products;

• Onboarding and account management;

• Assessing creditworthiness and managing agreements;

• Responding to inquiries;

• Improving services and products;

• Providing marketing and targeted advertising (with your consent);

• Fraud prevention and legal compliance;

• Facilitating commercial transactions involving Paynex or Nuvei.
   

5. Persons who will have access to Personal Information

Access within the Company will be limited to those who reasonably need it. We may share Personal Information with affiliates (including Nuvei) and third-party service providers such as IT vendors, legal advisors, marketing agencies, and regulators.

Personal Information may be transferred outside your province or country of residence, and we will ensure it remains protected in accordance with applicable Privacy Laws.

Our website may contain links to third-party websites, which are governed by their own privacy policies.
 

6. Security measures in place to protect Personal Information

We implement administrative, technical, and physical safeguards aligned with industry best practices to protect Personal Information. While no transmission over the Internet is 100% secure, we encourage the use of secure devices, strong passwords, and safe browsing practices.
 

7. Retention and deletion of Personal Information

We retain Personal Information only as long as necessary for the purposes stated in this Policy and to comply with legal requirements. Generally, this means up to three years after your last interaction, unless otherwise required by law.
 

8. Rights relating to Personal Information

You have rights under applicable Privacy Laws, including:

• Access – Obtain a copy of your Personal Information;

• Rectification – Correct inaccuracies in your Personal Information;

• Withdraw Consent – Stop further use of your Personal Information (may affect service availability).

Residents of Québec may have additional rights, including portability and de-indexation.

Requests can be made to privacy@paynex.ca.

9. Contact us

We have designated a Privacy Officer responsible for compliance with Privacy Laws. For questions, concerns, or complaints about this Policy, contact:

Privacy Officer
Email: privacy@paynex.ca